Warranty

Finestcookware warrants all equipment sold directly by Finestcookware. Should any item
prove defective due to a manufacturer’s defect, Finestcookware will repair or replace the equipment. The decision to either repair or replace the item in question will be entirely
at the discretion of Finestcookware. 

All warranty claims must be made directly to Finestcookware. Finestcookware will not be responsible for any costs incurred for services performed without prior consent from Finestcookware.

Items which weigh more than 75 lbs (34 kilos) will be serviced on-site providing they are
located within a one hour drive from the nearest warranty service location. Items that
weigh less than 75 lbs (34 kilos) must be brought in to warranty service location for repair. 

Finestcookware will repair or replace any Item found defective in material or workmanship when put to normal use and care according to the instructions. Minor imperfections, surface markings as a result of shipping, and slight color variations are normal. Damage to equipment from misuse or abuse, such as improper cleaning, improper installation, neglect, accident, alteration, fire, theft, etc., will not be covered under warranty. 

This policy applies only in Canada & the United States of America; any items located outside
of these two countries are not covered under warranty. The warranty on all items is non-transferable by any means. 

If upon arrival and diagnostics a technician dispatched by Finestcookware determines that
the problem is not a warranty issue it is the end user’s responsibility to pay for the technician’s time and possible repair. If the end user refuses to pay the technician Finestcookware reserves the right to cancel the warranty for a given unit until such time as costs are repaid to Finestcookware.

Should you have any questions or concerns about this policy please do not hesitate to contact us at  customerservice@finestcookware.com or call 877 550-8836

Finestcookware Team, 2023