Finestcookware warrants all equipment sold directly by Finestcookware. Should any item prove defective due to a manufacturer’s defect, Finestcookware will repair or replace the equipment. The decision to either repair or replace the item in question will be entirely at the discretion of Finestcookware.
All warranty claims must be made directly to Finestcookware. Finestcookware will not be responsible for any costs incurred for services performed without prior consent from Finestcookware.
- Non Electric Items: 3 Months Parts & Labor
- Electric or Gas Powered Items: 1 Year Parts & Labor
- Blast Chillers: 1 Year Parts and Labor / 5 Years Compressor
- Ice Makers: 3 Years Parts and Labor / 5 Years Compressor
- Wine Cellars: 1 Year Parts and Labor / 3 Years Compressor
Items which weigh more than 75 lbs (34 kilos) will be serviced on-site providing they are located within a one hour drive from the nearest warranty service location. Items that weigh less than 75 lbs (34 kilos) must be brought in to the warranty service location for repair.
Finestcookware will repair or replace any Item found defective in material or workmanship when put to normal use and care according to the instructions. Minor imperfections, surface markings as a result of shipping, and slight color variations are normal. Damage to equipment from misuse or abuse, such as improper cleaning, improper installation, neglect, accident, alteration, fire, theft, etc., will not be covered under warranty.
This policy applies only in Canada and the United States of America; any items located outside of these two countries are not covered under warranty. The warranty on all items is non-transferable by any means.
If upon arrival and diagnostics a technician dispatched by Finestcookware determines that the problem is not a warranty issue it is the end user’s responsibility to pay for the technician’s time and possible repair. If the end user refuses to pay the technician Finestcookware reserves the right to cancel the warranty for a given unit until such time as costs are repaid to Finestcookware.
Should you have any questions or concerns about this policy please do not hesitate to contact us at 1 877 550-8836