return policyReturns will only be accepted within 30 days from original invoice date. All non-defective merchandise returned for credit must be unused and in the original packaging.
All returned items are subject to a 20% restocking fee plus return shipping charges.
Credit is issued upon return and inspection. Please allow up to 4 weeks to receive
your credit or refund.
- RA (Return Authorization) : 2-3 Business Days
- Merchandise Transit: Up to 7 Business Days
- Merchandise Inspection : Up to 7 Business Days
- Credit Processing: Up to 7 Business Days
Please note that we cannot accept returns of certain items, including:
- Special orders
- Close-out items
How to cancel an order ? Cancelling an order will depend on the status of it.
To cancel an open order:
please email us at: firstname.lastname@example.org or call us 1 877 550-8836.
To cancel an already shipped order:
You can refuse the shipment when it arrives at your location or
You can accept it and initiate a return authorization through our Returns Department.
*When a shipment is refused, it will come back to our warehouse. You may be charged for restocking fee and any shipping fees associated with the return.*
Finestcookware Team, 2019