return policy

RETURNS WILL ONLY BE ACCEPTED WITHIN 30 DAYS FROM DATE OF ORIGINAL INVOICE.

All Merchandise that is returned must have prior authorization for return to be accepted.
All non-defective merchandise returned for credit must be unused and in the original packaging.

All returned items are subject to a 20% restocking fee plus the return shipping charges.
Credit is issued upon return and inspection. Please allow up to 4 weeks to receive your credit or refund.
  • RA (Return Authorization) : 2-3 Business Days 
  • Merchandise Transit: Up to 7 Business Days 
  • Merchandise Inspection : Up to 7 Business Days 
  • Credit Processing: Up to 7 Business Days

Please Note that we cannot accept returns of certain items, including:

  • All special orders
  • All close-out items

How to cancel an order:

Cancelling an order will depend on the status of it.

Open Order: Please call 1 877 550-8836 to cancel or email: customercare@finestcookware.com

Shipped Order: If your order has already shipped, you can refuse the shipment when it arrives at your location or you can accept and initiate a return authorization through our returns department. When a shipment is refused, it will come back to our warehouse. You may be charged for restocking fee and any shipping fees associated with the return.

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