return policy

Returns will only be accepted within 30 days from original invoice date. All non-defective merchandise returned for credit must be unused and in the original packaging.

All returned items are subject to a 20% restocking fee plus return shipping charges.
Credit is issued upon return and inspection. Please allow up to 4 weeks to receive
your credit or refund.
  • RA (Return Authorization) : 2-3 Business Days 
  • Merchandise Transit: Up to 7 Business Days 
  • Merchandise Inspection : Up to 7 Business Days 
  • Credit Processing: Up to 7 Business Days

Please note that we cannot accept returns of certain items, including:

  • Special orders
  • Close-out items

How to cancel an order ? Cancelling an order will depend on the status of it.

To cancel an open order:
please email us at: customercare@finestcookware.com or call us 1 877 550-8836.

To cancel an already shipped order: 
You can refuse the shipment when it arrives at your location or
You can accept it and initiate a return authorization through our Returns Department.

*When a shipment is refused, it will come back to our warehouse. You may be charged for restocking fee and any shipping fees associated with the return.*

Finestcookware Team, 2019

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