RETURNS WILL ONLY BE ACCEPTED WITHIN 30 DAYS FROM DATE OF ORIGINAL INVOICE.All Merchandise that is returned must have prior authorization for return to be accepted.
All non-defective merchandise returned for credit must be unused and in the original packaging.
All returned items are subject to a 20% restocking fee plus the return shipping charges.
Credit is issued upon return and inspection. Please allow up to 4 weeks to receive your credit or refund.
- RA (Return Authorization) : 2-3 Business Days
- Merchandise Transit: Up to 7 Business Days
- Merchandise Inspection : Up to 7 Business Days
- Credit Processing: Up to 7 Business Days
Please Note that we cannot accept returns of certain items, including:
- All special orders
- All close-out items
How to cancel an order:
Cancelling an order will depend on the status of it.
Open Order: Please call 1 877 550-8836 to cancel or email: firstname.lastname@example.org
Shipped Order: If your order has already shipped, you can refuse the shipment when it arrives at your location or you can accept and initiate a return authorization through our returns department. When a shipment is refused, it will come back to our warehouse. You may be charged for restocking fee and any shipping fees associated with the return.