shipping policy

Shipping is free on orders over $300 US and $350 CAD. Purchases less than $300 US and
$350 CAD are subject to shipping fees between $10/$15 (same currency as the purchase).  

Free shipping does not apply to areas outside the continental U.S. (Hawaii, Alaska) and Canadian Territories (Yukon, Northwest, Nunavut). If you wish to ship to these areas,
please contact us for a shipping quote at customercare@finestcookware.com or by
phone at 1 877 550-8836.

Canadian shipments are not subject to duty as they will be shipped from Canada
(Boucherville, Quebec). United-States small packages orders leave from Plattsburgh,
NY 12901.

If you want to use your own carrier account (FedEx or UPS), please call us before placing your order. We will add your account number to the order. Please note that UPS packages always leave the next day.  

Small shipments to Canada leave our warehouse daily using Purolator (for Eastern Canada) and FedEx Ground (for Western Canada). If you need to expedite your order the next day, the second day or the 3rd day, please call before placing your order. We can give you a shipping quote first. 

Large Freight shipment: over 90 lbs items ship by transport truck and need loading dock
to be delivered. All less than truckload (LTL) items purchased from Finestcookware are
F.O.B. Boucherville (QC) Canada J4B 2X7

Shipping lead time:

Orders are put into our order system within 24 to 48 hours of reception.
Orders ship within 3 to 5 business days after being entered in the system.

Exclusions to Free Shipping Policy
Large freight residential delivery
Appointment requests
Tailgate requirements
Re-deliveries
Re-consignment and beyond charges ARE NOT
included in the Free Freight terms at ANY TIME.

* Additional charges will be the Responsibility of the customer *

Before accepting your order at your physical location:
Please make sure there is no visible damage to the box before accepting it. If there is, please refuse the shipment or write a note on the Bill Of Lading (BOL ) in the event a claim must be filed after delivery. 

When using a collect or Third Party Freight company account #, any/all claims will be the sole responsibility of the customer who’s account was used. Finestcookware will not be liable for damages caused  by any other carrier other than our own.

Finestcookware Team, 2019

Facebook